Under current legislation an end user or his or her representative may in certain circumstances be able to claim exemption from VAT on products purchased from this website.

The main criteria for such exemption are:

1)  The products themselves qualify for exemption. The words ‘VAT EXEMPT’ will appear in the brief description shown against each item if this is the case.  If this is the case then you will have to select the Zero VAT option in the items selection box.

If there is no exemption for VAT in the options box, then VAT is included in the price.

2)  The person seeking exemption is chronically sick or suffers from a disabling condition. By definition this means that the person either:

~ has a physical or mental impairment that has a long-term and severe effect on their ability to carry out everyday activities

~ has a condition that doctors treat as a chronic illness eg diabetes or

~ is terminally ill

Exemption from VAT can then be claimed by completing the VAT Exemption Eligibility Details form which can be found HERE

If you are in any way in doubt as to your rights under the legislation please consult VAT Notice 701/7, Reliefs for Disabled People, or, contact the HMRC Charities / Disabled Relief from VAT Helpline on 0845 302 0203

The Hearing and Mobility Store VAT number (981 4501 18).