Privacy Policy

For sales & advice, please call our store or send us an email

Security/Privacy abides by the GDPR Data Protection Act.

As with all shopping websites, we collect personal information from you when you shop online at

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.

The information we collect is:

  • Your name – so we can identify you.
  • Email address – so we can email you order confirmations, delivery dates, offers etc.
  • Delivery address – so we can deliver your order.
  • Telephone number – we will only contact you if we have a problem.
  • Credit/Debit card details – we only ask for these when you place an order and these are not stored on our system as the payment is processed through the Sage Pay cart system.

We do not pass your personal details to any third party. All financial transactions are protected and are processed via Sage Pay Secure Server.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Director, The Hearing & Mobility Store Limited, 6 Devizes Road, Wroughton, SN4 0RZ or email to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as.

Privacy Consent Choice

We provide you with the choice to accept this or not, as we prompt consent boxes for all embedded content, and no data is transferred before you have consented to it.
The checkboxes below show you all embeds you have consented to so far. You can opt-out any time by unchecking them and clicking the update button.