Delivery and Returns

Delivery

The Hearing and Mobility Store Ltd will deliver large bulky items free of charge to anywhere within a 30-mile radius of any of our stores. Other delivery charges are shown at point of check-out.

We aim to deliver within 5 working days, however some powerchairs can take 6 weeks and riser recline chairs may take 6 weeks.

Returns

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us via the website or by telephone.
We will deal with your complaint in line with your statutory (legal) rights. You may be entitled to a refund, partial refund, replacement or repair depending on the circumstances.

We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of delivery offered by us.
Items cannot be returned that have been made to your personnel specifications