Terms and Conditions

Consumer Protection (Distance Selling) Regulations 2000 – Order/Contract Cancellation

Please note that under the Distance Selling Regulations you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract please notify us by email or in writing of your intention to cancel the order within seven working days of receiving the goods and your money will be refunded.  If you have received the goods then you must return them to us within 14 days.  You have a duty to take of the goods until they are returned or collected, and if you fail to take care of the goods, you will be liable to pay compensation. If the goods have not been returned within 14 days then we will arrange to collect them and charge you accordingly.

Delivery of goods is charged at £4.95 per order

VAT Exemption Legislation

Under current legislation an end user or his or her representative may in certain circumstances be able to claim exemption from VAT on products purchased from this website.

The main criteria for such exemption are:

1.) The products themselves qualify for exemption. The words ‘VAT EXEMPT’ will appear in the brief description shown against each item if this is the case.  If this is the case then you will have to select the Zero VAT option in the items selection box.

If there is no execption for VAT in the options box, then VAT is included in the price.

2.) The person seeking exemption is chronically sick or suffers from a disabling condition. By definition this means that the person either:

~ has a physical or mental impairment that has a long-term and severe effect on their ability to carry out everyday activities

~ has a condition that doctors treat as a chronic illness eg diabetes or

~ is terminally ill

Exemption from VAT can then be claimed by completing the VAT Exemption Eligibility Details form which can be found HERE

If you are in any way in doubt as to your rights under the legislation please consult VAT Notice 701/7, Reliefs for Disabled People, or, contact the HMRC Charities/Disabled Relief from VAT Helpline on 0845 302 0203